Refund Policy
Effective Date: January 1, 2026
At Rapidsend, we want you to be completely satisfied with our services. Please read our refund policy carefully.
1. Plan Refunds
We offer a 7-day satisfaction guarantee on all first-time plans. If you are not satisfied with our service within 7 days of your initial purchase, you may request a full refund. To be eligible for a refund:
- You must request the refund within 7 days of your initial purchase date.
- You must not have violated our Terms of Service.
- You must provide a brief explanation of why the service did not meet your expectations.
2. Non-Refundable Items
The following are non-refundable:
- Addon purchases after the initial 7-day period.
- Plan renewals (all renewals require a new manual payment).
- Partial months of service — refunds are not prorated.
- Gift cards and promotional credits.
3. How to Request a Refund
To request a refund, please contact our support team at [email protected] with your account email and order number. Refund requests are typically processed within 5-10 business days. Approved refunds will be credited back to the original payment method used for the purchase.
4. Chargebacks
If you initiate a chargeback dispute for any payment or transaction made on our site, Rapidsend reserves the right to terminate the provision of services pending resolution of the chargeback dispute with the credit card issuer. We strongly encourage you to contact our support team before initiating a chargeback so we can resolve any issues directly.
5. Service Issues
If you experience technical issues that prevent you from using our Services, please contact our support team immediately. We will work to resolve the issue promptly. In cases where we are unable to restore service after reasonable efforts, we may issue a pro-rata refund at our sole discretion.
